How long have you worked at Carnival UK and what is your role?
I joined Carnival in 2011 as a Senior Data Analyst and have held a number of roles in the Technology function, each with opportunities to grow and develop professionally, most recently moving into the role of Director of Data Services.
I work with an amazing team of Developers, Scrum Masters, Business Analyst and Quality Assurance Testers who collaborate closely with our operational, Data Science and Analytics colleagues to deliver enterprise data solutions to create value, drive efficiency and increase performance for P&O Cruises and Cunard brands.
Tell us about the Data Hub project. What is the purpose of the new project and what’s the impact to Carnival UK?
Over the past couple of years, we’ve made some transformational changes to our data management technology stack and ways of working. We design, build and support a broad portfolio of data services, including integrating new data sources of data into our Data Hub, developing data models, building custom apps and Robotic Process Automation (RPA) solutions. We have a huge wealth of knowledge about the data estate at Carnival and provide SME expertise and consultancy services.
The Data Hub is our exciting new cloud data platform. Having migrated a legacy on prem solution into our Data Hub and setting strong foundations for the future roadmap, we’re now integrating new data sources which will provide ground breaking Machine Learning (ML) and insight opportunities.
Our Robotic Process Automation (RPA) practice was introduced in 2020 and is now scaling up to support multiple business functions. The key objectives are to improve employee experience by handing over repetitive, mundane processes; increase throughput and accuracy; and lower the costs of operating such processes.
What do you like the most about working at Carnival UK?
I’m passionate about all things data! There’s so many opportunities to engage with all the different functions across Carnival from Fleet People Operations, Maritime, Supply Chain and Guest Experience to continually improve how we leverage data for faster, improved decision-making and process efficiencies.
What’s great about working in Technology at Carnival?
No two days are ever the same, with opportunities to get involved in initiatives that continually improve our services and customer experience. There’s a lot of excitement on the build up to launching P&O Cruises new ship, Arvia, this year and also rolling out Power Platform to give our colleagues better tools to solve business problems.
Colleagues at Carnival UK have a hybrid way of working (a minimum of two days in the office per week) What are the benefits of this for you?
Whilst we were quick to adapt to 100% remote working as a result of the Coronavirus pandemic, I soon missed the face-to-face social interactions that are a key part of establishing and building working relationships. Conversations seem to feel natural and have a different energy in person. Our hybrid pattern of two days per week in the office feels like a good balance with flexibility and choice to work where I need to. New office spaces have been set up to foster collaboration and creativity. Last month, I joined a celebration event to mark the occasion of the whole fleet sailing again as well as a business update from our new Carnival Corporation President. Events like these are a great reminder of the scale and purpose of the market-leading organisation we are part of.
If the Data Hub project sounds like something you’d like to be part of, apply now!