Explore our Careers
People Team
Overview
Our people team is dedicated to engaging, empowering, supporting, recognising and rewarding colleagues, and it’s their job to make sure that our people have brilliant opportunities and extraordinary experiences. Future ready, they support our awesome leaders to build awesome teams. Continuously listening to our people to understand what matters the most, they’re driven by our values and are guardians of our employee experience and employer brand. They lead by example, helping to shape our distinctive culture where people feel valued and that they belong. And they strive to do the right thing every time, keeping colleagues safe and well.
Technology
Technology is part of Carnival UK’s Shared Services team, and we support colleagues ashore, alongside colleagues and guests on board P&O Cruises and Cunard ships. This includes ensuring onboard applications and infrastructure enable a fantastic guest experience, leading on shoreside tools and technologies.
Collaborating regularly with colleagues in our North American and European sister brands we draw on a diverse mix of skills across architecture, strategy and digital, infrastructure and operations, information security, compliance and risk, portfolio management, planning and governance.
As we navigate 2024 and beyond, our long-term vision for Technology is to enable Carnival UK to grow, evolve and transform by continually helping the business to innovate through the application of leading digital technologies. Over the course of the next 5 years, we will significantly transform our IT estate and accelerate delivery of our digital ambitions.
As a result, we’ll:
- Delight our guests with truly personalised and unforgettable holidays, with exceptional service every time.
- Support our stakeholders and colleagues to fulfil their roles with effective technology.
- Have a reputation for solving tomorrow’s problems, in turn making Technology a great place to work.
“Technology sits at the centre of helping colleagues create unforgettable holiday happiness – there isn’t an initiative, project or operation that doesn’t rely on us for support and direction.– We support and enrich the guest journey in many direct and indirect ways – from simple research to satellite internet connectivity.
– We work with teams across ship and shore to operate and improve not only the systems our business relies on, but the processes they use and data they need.
– Increasingly we are the single touch point for everything our business is becoming.As a vital part of our business, it’s our ambition to be recognised as a valued and trusted team that positively impact the guest and colleague experience. This will drive us to deliver our priorities and short time objectives right now, as well as set our course to lead the way for the future.”
Learn more about the department
Our Technology Transformation
Meet the team
If you’d like to be part of the Carnival UK technology team, click the button below to see all current opportunities.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements for each vacancy should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
Latest Technology news
Introducing Women in Tech
Did you know only 24% of people working in technology in the UK are female? The rates are even lower when you look at representation in […]
Code First Girls and Carnival UK join forces to increase diversity in Tech
We’re committed to building an inclusive culture where everyone feels valued and that they belong. That’s why we’ve partnered with Code First Girls to support our gender representation ambitions. We […]
Finance
Overview
Our Finance department comprises 3 areas; Financial Accounting & Control, Financial Planning and Analysis and Finance Change. The team ensures our financials are reported accurately and that we have strong financial control around business as usual and change. It also partners the rest of the business to provide independent support & challenge in the formation and delivery of its plans, delivering insight to drive performance.
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Procurement and Supply Chain
Overview
Procurement and Supply Chain is part of Carnival UK’s Shared Services team and they make sure that our fleet and colleagues ashore have everything they need, whenever and wherever they need it. They source and supply goods and services across food, technical, marketing, IT, ports and many other categories, driving value for money, innovation, quality and service. They’re custodians of ethical and sustainable sourcing, and work closely with our global Carnival brands to leverage the unique scale of Carnival Corporation plc.
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Contact Centre Operations (CCO)
Overview
Our Contact Centre Operation is at the heart of the P&O Cruises and Cunard guest experience. At Carnival UK we offer a broad range of personal and professional development opportunities and this journey can begin within our Contact Centre Operation as a sales advisor, partnership helpdesk advisor, support advisor and personal cruise outbound sales advisors.
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Key responsibilities for all CCO roles:
- Be the point of contact for sales enquiries and a trusted product expert acting as the front line of our business
- Develop and manage relationships with guests and travel agent partners, through excellent customer service and rapport building
- Through passion for our brand, use your product knowledge and sales skills to encourage guests to book, recognising opportunities at every point of contact to maximise their cruise experience though add-on cruise holiday products and ancillaries
- Act as the guest’s one point of contact throughout the pre-cruise journey, providing support with existing booking queries and amends, confidently owning and resolving any issues to ensure repeat bookings
- Work to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targets, alongside proactively securing bookings from potential leads
- Aim to provide a first call resolution to deliver the desired outcome
- Deliver guest satisfaction and a memorable experience
About you; the Ideal candidate
About you; the Ideal candidate
You’re more than just your CV. You’re someone who brings:
- Professionalism – ready for work, courteous to colleagues and guardian of customer information
- Positive attitude
- Team collaboration
- Motivation and drive to reach personal and team goals
- Adaptability
What you need to succeed
What you need to succeed
- Effective communication skills and ability to offer great customer service, with the desire to go the extra mile for our guests and travel partners
- Exceptional customer service skills
- A problem solver who can resolve enquiries and complaints, delivering first call resolution to a high-quality standard
- Ability to use product knowledge to retain guests’ bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience, and skills in our business. That means the role requirements here are a guide, not a checklist.
Meet the team
Search current opportunities and apply here.
If you’re successful, you’ll be invited to:
- One way video interview
- Online assessment connecting to our Culture Essentials with role specific questions
- Face to face interview at Carnival House, Southampton
As you settle into your new role, you’ll be supported with a full training programme, Monday to Friday, 09:00 – 18:00. The majority of the programme is held online, but some elements are in Carnival House, Southampton, to enhance your learning and allow you to meet and collaborate with colleagues in person.
The programme is split into two sections with the first month focused on learning about our P&O Cruises and Cunard fleet, and our CUK systems and processes. The programme includes trainer-led activities, guest speakers, self-learning, call listening and visiting our incredible ships. The format is split between group classroom learning, videos, self-learning, role play and other activities.
The second month of training is within the ‘dry dock’ of the programme which allows you to be on the phone taking calls with the support of the training team and colleagues. By the end of the programme you’ll be fully immersed in your role and taking calls every day!
We offer hybrid working with a minimum of two days per week in our Southampton office and three days a week at home.
Full-time colleagues work 40 hours per week on a rostered shift basis within our contact centre opening hours – Monday to Friday 08:30 – 20:15, Saturday 08:30 – 18:15, Sunday 10:00 – 17:15, inclusive of bank holidays. Colleagues work two Saturdays in four, and one Sunday in four.
We may recruit on a part-time basis – you’ll see these roles advertised online when they’re available.
Maritime
As a colleague in the maritime department, you’re part of a team responsible for delivering a safe, compliant, reliable and efficient operation across the P&O Cruises and Cunard fleet, wherever we operate.
Safe operational practices, encompassing health, environment, safety and security are our key pillars. These and the nautical and engineering expertise of colleagues help to create unforgettable holiday happiness for our guests.
Maritime teams ashore
Governance
The Governance team consists of four areas: Health, Environment, Safety and Security (HESS). It also includes the Nautical team, which ensures full compliance with all G-HESS Marine procedures and supports the fleet in achieving this.
Asset management
Keeping our ships ship-shape through the build and delivery of an effective and efficient maintenance and repair strategy for the P&O Cruises and Cunard fleet.
Port and shore operations
The Port & Shore Operations team oversee critical aspects of a ship’s journey:
• Home Port Operations: Managing embarkation, disembarkation, and logistics at the home port.
• Maritime Operations (ORCA, CARE, Operational Resilience): Enhancing safety, supporting our guests and crew and crisis response.
• Fuel Management: Efficiently monitoring and reducing fuel consumption and emissions.
• Itinerary Planning: Designing engaging routes and port schedules for a seamless voyage.
Fleet technical operations
Delivering technical support and managing asset risks, to provide compliance and availability to deliver operational effectiveness.
Continuous improvement
Coordinating and overseeing projects that run as programmes to augment normal business operations and help the organisation to change and improve.
There are five functions within the team: Portfolio and Project Management; Maritime Data and Information; Planned Management System; Refit Planning; Maritime Communications
Corporate affairs
Responsible for public affairs and external engagement with priority stakeholders including government, industry and destinations.
Maritime teams on board our ships
Deck
The on-board deck department is responsible for the navigation and safety of each ship within the P&O Cruises fleet. The captain, deputy captain, navigator and safety officer all work together to ensure the safe navigation, passage and safety of the ship and her guests, 24 hours a day.
In addition to the deck team, the security and marine departments (responsible for the seagoing maintenance of the ship) also report in to the deputy captain.
Meet the team, Chris Kennedy
Technical (Engine, Electro-Technical and Ventilation)
Our Technical team is the beating heart of our fleet, making sure all our ships sail safely around the world while our guests enjoy unforgettable holiday happiness.
This multi-national team of experts includes Engineering Officers, LNG Engineering Officers, Electro-Technical Officers and Ventilation/HVAC Officers, all skilled specialists performing vital tasks on board.
Meet the team, Sam Anderson
To see all current vacancies, in the ‘What’ box, search ”Deck’, ‘Engineering’ , ‘Electro’ or ‘Ventilation’ .
At Carnival Corporation & plc, our purpose is to deliver unforgettable happiness to our guests by providing extraordinary cruise vacations, while honoring the integrity of every ocean we sail, place we visit and life we touch.
Marketing
Overview
We have three separate marketing teams at Carnival House – P&O Cruises, Cunard and Princess Cruises. Our marketing teams maximise opportunity for the businesses and to create focused, meaningful communications that help to grow existing audiences, as well as appealing to new ones, and to promote the brand both on board and ashore. We have specialists across advertising, CRM, brand, PR, digital, loyalty and the creative studio.
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P&O Cruises
The P&O Cruises Sales and Marketing team is key to helping P&O Cruises achieve its ambition to become Britain’s #1 holiday choice. Their team of experts drive innovation and effectiveness across the entire customer communications and engagement journey, from using advertising and digital media to source newcomers, to creating meaningful and personalised relationships with our current guests.
Working closely with internal and external teams, as well as our trade partners, they strive to deliver the very best guest experience, ensuring a seamless and efficient journey from the moment a cruise is booked.
Cunard
The Cunard Sales and Marketing team is instrumental in the success of Cunard and their aim to be the benchmark of luxury travel.
The Sales team find new routes to market for our brand, alongside developing existing partnerships, and working with our ship-based sales managers. They also manage communications, systems, and events to ensure our travel trade partners are at the centre of all that we do.
The Marketing team of advertising, CRM, brand, PR, digital, guest loyalty and creative studio, maximise opportunity and create focused, meaningful communications that help grow existing audiences as well as appealing to new ones.
Princess Cruises
One of the best-known names in cruising, Princess Cruises is the third largest cruise line in the world, renowned for innovative ships, an array of onboard options, and an environment of exceptional customer service.
Their team of 35,000 employees worldwide serves—or supports those who serve—1.7 million guests sailing to 300 destinations each year. Their employees call more than 70 countries home, creating a diverse and welcoming environment throughout the company along with many rewarding multicultural experiences
Revenue Management and Deployment
Overview
Our revenue management department manages the pricing of our products to make sure that the maximum revenue is obtained. The department also plans the destination and future itineraries of each of our ships, as well as managing our fly cruise offering and land products. This department is exceptionally commercial in nature and collaborates considerably with the wider business. Setting the strategy, vision and future for how the business will maximise revenues.
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Medical Team
Visit our ships to learn more about living and working on board as a member of our medical team.
Once embarked on the ship, you’ll receive a guided tour of the medical centre and introduction to the teams, a view of guest areas and venues, followed by a presentation with refreshments of tea, coffee and pastries.
If you’re looking to fast-track your medical career, becoming a cruise medic is just the ticket.
Join our team and you’ll gain skills and qualifications as you work in a fast-paced and rewarding environment. Our well-equipped medical centres and people-centric business ethics ensure quality patient care, with opportunities for invaluable experience across all medical specialisms.
Our teams work hard with exceptional resilience, and there’s amazing travel experiences, alongside a stable salary and the benefits of working in the private healthcare sector.
Your career at sea
As a cruise medic you’ll grow both technical and non-technical skills, supported by a team both on board and ashore.
We’ll help you broaden your independent practitioner skillset while providing gold standard care in a unique environment. Gain technical skills such as running blood tests or performing X-rays, alongside first responder duties supporting the team with immediate patient care and transfers. You’ll also learn about the management and upkeep of a standalone medical department, including maintaining rosters, supplies, and equipment.
From a personal perspective, you’ll work within a team of other experienced medical professionals, developing strong working relationships to bring the best out of yourself and others. And should you return to shore, your years of ship experience will help you secure a more senior role.
Your career path
Join our team
If you’re a Doctor at least 4-years post-qualified, or a Nurse at least 3-years post-qualified, with A&E or ICU experience, we’d love you to have you on board!
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Being part of our medical team has its benefits...
Read latest medical news
Sales
Overview
At Carnival House our sales teams specialise in building relationships, ensuring that our trade partners have the finest knowledge of our products. Our teams also manage sales communications, systems, and events to provide the best tools and support, ensuring that our travel trade partners are at the centre of all that we do. In addition to supporting travel agents, the sales team also provides support to a team of ship based sales managers and work with third parties to find new routes to market for our brands.
Corporate Shipbuilding
Overview
Our Corporate Shipbuilding function focuses on the design, development and build of all of the new ships for Carnival Corporation across the world, through our Design Engineers and Architects as well as Project Specialists. We have a presence in all the major shipyards where our ships are being built, supervising construction and ensuring quality standards. We work closely with each of the Brands that are part of the Carnival Corporation to deliver vessels that exceed guest expectations. Our remit and global footprint is growing, making this an exciting time to join our team.
Product & Commercial Services
Overview
Our Product and commercial services team are the front line of customer service – dealing directly with guests via the call centre, and supporting our people on board via the hotel operations departments. To ensure we maintain our reputation for delicious food and beverage, enticing entertainment and world class shops and spas; both on our existing fleet and new ships – the team ensure on time, efficient and revenue maximising delivery through our supply chain for unforgettable holiday happiness.
Graduates and Apprenticeship
Overview
For a life less ordinary…
As a Graduate on one of our programmes your personal development plan will take shape during your time on the Flagship Programme. Your development will include a variety of approaches that will best enable you to deliver in a fast paced, dynamic environment.
Whether you are on-board one of our beautiful ships or on a shore based programme we will be looking to shape our leaders of the future. You will be joining an exciting yet complex operation that delivers daily across the globe. We have designed your rotations with that in mind, so expect a uniquely challenging programme intended to give you a solid grounding in the discipline of your choosing.
So what are you waiting for?
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Cadets
Start your career at sea as a Carnival UK Cadet
P&O Cruises and Cunard are two of the most iconic British cruise brands, brought to life by colleagues at Carnival UK. Every year we help hundreds of people start their career at sea through a number of exciting cadetship training programmes.
If you’re in school, college or university and starting to think about your future, Carnival UK can offer you all the adventure and opportunity you’ve been looking for. It’s an exciting way to meet new people, pick up fantastic skills, start your seafaring career and, most importantly, gain experiences that’ll stay with you for a lifetime.
When you join as a cadet, you’ll take part in all kinds of activities, and you’ll also have the opportunity to travel, gain top qualifications, and get paid for it too. We’ll even pay your tuition fees to help you stay debt-free while you train with us.
So, whether you’re looking for a foundation degree, a full-time career, or just want to meet new people and see some of the world, you’ll find the all the opportunities you need at Carnival UK.
Choose your Cadet career
NEW! Engineer Graduate Cadetship
If you have an engineering qualification (either mechanical or electrical) you can fast-tack your Engineering Officer of the Watch Certificate of Competency.
Engineer Graduate Cadetship programme available at South Shields Marine School and Warsash Maritime Academy.
Engineering Cadet
We support cadetships on both the HND (High National Diploma), Foundation Degree and the Scottish Diploma.
As a Engineer Cadet, you will learn about the running and maintenance of the ship’s engine room and all of its mechanical equipment. You will need the ability to evaluate the problems arising in the complex high-tech world of a modern cruise ship, make prompt decisions and take effective corrective measures.
Deck Cadet
We support cadetships on both the HND (High National Diploma), Foundation Degree and the Scottish Diploma.
As a Deck Officer Cadet, you’ll learn how to navigate by both traditional and modern means, supervise the crew at a variety of tasks, and ensure the overall safe operation of the ship.
Electro-Technical Cadet
This MNTB programme leads to the award of a Foundation Degree and MCA UK Certificate of Competency. We also support a HND (High National Diploma) programme for electro-technical cadetships.
As an Electro-Technical Cadet you will learn about the running and maintenance of the ship’s electro-technical equipment. That includes everything related to the electrical generating plant, electronic/automated control systems, bridge navigational equipment and entertainment systems.
Just search ‘Cadet’ or ‘Graduate’ in the ‘What’ box to see all Cadetship opportunities
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Study at any of these maritime colleges
Glasgow College of Nautical Studies
Glasgow College of Nautical Studies is situated in the heart of Glasgow on the south bank of the River Clyde. Its famous School of Marine and Mechanical Engineering is dedicated to giving you the highest quality education and training available.
Warsash Maritime School, Southampton
For over 75 years, Warsash Maritime School has provided first class training, consultancy and research to the international shipping and offshore oil industries. Part of Solent University in Southampton City Centre, the School provides internationally recognised certification programmes for deck, METO and engineer officers from cadet level to master (captain) and chief engineer.
Fleetwood Nautical College, Fleetwood
Fleetwood Nautical College is widely recognised as one of the top nautical colleges in the country. That’s why it’s been designated as a National Beacon of Excellence and was recently re-accredited for the Charter Mark in recognition of the excellent service it provides.
South Tyneside College, South Shields
South Tyneside College (South Shields Marine School) are proud to be a world-renowned centre of excellence for marine education and training. Established in 1861, they offer programmes across the whole spectrum of marine education and nautical sciences, including navigation, and marine engineering and electrical engineering.
Latest Cadet news
Iona supports Junior Royal Navy officers to complete bridge training
P&O Cruises Iona recently hosted two Junior Royal Navy officers to support them with completing their qualifications. Thanks to an exchange scheme between HMS Collingwood and […]
Women Officer Network members honour the fallen at remembrance events in London
Over the weekend of 9 and 10 November, several members of Carnival Corporation’s Women Officers Network participated in commemorative events to honour those lost during the […]